Terms and Conditions

Acceptance of our quotations is also acceptance of our terms and conditions, which are:–

Miss Chimney Sweep: Terms and Conditions.

We reserve the right not to accept work after a quotation has been supplied.

The company is Mrs Carys Nevada, trading as Miss Chimney Sweep
Company address is. 84 Bampton Street, Minehead, TA24 5TX

In the following terms and conditions – we: our: us: Miss Chimney Sweep: and the company: refers to ” Miss Chimney Sweep “. The company is registered to sweep various types of chimney systems, resell and install woodburning stoves, multifuel stoves and all
associated accessories and equipment, and offer advice on product selection.

Miss Chimney Sweep do not accept ANY responsibility or liability where customers / buyers elect to install products themselves or use non
qualified persons to install upon their instruction. Also note product warranties (and insurances) may also be invalidated where products are incorrectly installed and /or installed by non qualified persons. Miss Chimney Sweep have carefully selected leading brand products from reputable manufacturers, whose products conform to the most stringent testing, current legislation and offer warranty on the product.

1 PAYMENT

  • 1.1 Payment: by cash, Bank transfer or cheque only.
  • 1.2 A non refundable deposit, agreed at the time of the accepted quotation, is required on all orders
    placed unless agreed in writing.
  • 1.3 On all orders where deposits have been received the balance is to be paid on completion of the
    job and or delivery of the goods ordered within 3 days
  • 1.4 The title of the goods remains that of Miss Chimney Sweep until paid for in full.
  • 1.5 We reserve the right to charge bank rate plus 5% per day (or part thereof) for outstanding
    accounts.
  • 1.6. If payment isn’t made within 21 days the we will pass the dept onto a collection agency or file a CCJ.
  • 1.7 A £40 call out charge will be applied for servicing of your appliance which do not require a sweep.
  • 1.8 Where possible prices on the website are fixed, however if we encounter any issues (bird’s nest, broken fire rope) there may be further charges, you will be consulted before any work is undertaken and only on agreement will I proceed. Should I for any reason not be able to complete the sweep, a call out fee may be applicable. It is the responsibility of the customer to inform me of any issues that they may be aware of prior to my arrival. I will ask as many questions as possible to avoid this happening.


2 INSTALLATION

  • 2.1 Installation: once an order has been acknowledged and deposit paid we will advise an approximate delivery and or where applicable an installation date. Installation dates are given in good faith, however if for reasons beyond our control we have to rearrange the date (example: safety issues due to adverse weather conditions) we will rearrange by consent the earliest possible alternative. We shall not be held responsible for any liability for any direct or indirect costs / losses as a consequence of the date change.
  • 2.2 Where we have taken delivery of goods against a customer order and have agreed in principle an installation date then the customer defers the delivery and / or installation date beyond that agreed we reserve the right to request the balance of payment in full be paid by the original delivery / install date.
  • 2.3 Where a quote does NOT include scaffolding, and scaffolding is later required, this is the customers responsibility. Quotes are given in good faith, however sometimes when works commence, it may come to light that scaffolding is required in order to maintain safety.
  • 2.4 We are NOT responsible for any works NOT carried out by Miss Chimney Sweep.

3: PRODUCT SPECIFICATIONS.

  • 3.1 All images of products illustrated by means of product brochures, our web site and / or links to our supplier websites should be regarded as “illustrative” ONLY as details may be subject to change without prior notice due to the manufacturer having a policy of ongoing product development. We will of course endeavour to bring to your attention any detail changes of which we are aware, however goods supplied may differ slightly as a consequence.
  • 3.2 Dimensions provided by our suppliers should be regarded as “nominal” and as a guide only due to manufacturing tolerances. 3.3 We will not accept any liability to supply additional materials or incur costs where the buyer/customer has provided us with inaccurate and /or incomplete dimensions / information and the product(s) supplied are therefore incorrect or incomplete as a result.
  • 3.4 Colours may vary slightly from those illustrated. Stove warranties normally exclude naturally wearing ‘consumable’ parts such as: Glass & seals, firebricks, grate parts, baffles, log retainers, pilot assemblies, thermocouples, fuel effects and the surface finish of the unit. Liner warranties are 10 years unless otherwise specified in writing.
  • 3.5 Information and contents on the ” Miss Chimney Sweep” web site and links to our suppliers and their associated information must be regarded as being for guidance only, and we shall not be responsible for any misinterpretation or misrepresentation. It is advisable to have your chimney swept, if applicable, prior to a new stove being fitted.

Miss Chimney sweep are not responsible for soot damage from an existing chimney to either floor coverings, furnishings or painted surfaces. Every care is taken when works are carried out on the roof, however if the roof is in poor condition, (loose ridge tiles, rotten battens, loose or de laminated tiles or slates) Miss Chimney Sweep cannot be held responsible for further damage to tiles, slate, felt, battens lead etc.

Due to constantly changing regulations it is the sole responsibility of the customer to ensure PRIOR to purchase that local regulations permit the installation and use of wood fired appliances at their post code (example smokeless zones).

Where a new chimney(s) is/are required (masonry or prefabricated) the customer is solely responsible for seeking advice from the local authority that this is permitted and if necessary obtain planning approval prior to committing to purchase / installation. (Smokeless zones, Listed building, conservation area) It is NOT the responsibility of Miss Chimney Sweep or its agents to seek these approvals and we shall not be held responsible in any respect for any installations carried out without the required local authority approvals.

Chimney pots are required for all installations as the pot hanging cowl fixes to the chimney pot and supports the liner hanging in the chimney. Chimney pot supply and installation starts from £150+VAT.

Serviceable Parts & Slate Hearths

There are several serviceable parts, which we do not guarantee as within our installation quotes.

  • Fire Cement –We do not cover fire cement replacement in our quotes. The black seal around the spigot or collar of the stove can break or crack in time or if the stove is moved. Replacing fire cement is not covered in our installation costs but can be purchased cheaply online and replaced by the customer. We charge a call out rate and hourly rate.
  • Stove Glass – We do not cover stove glass replacement in our quotes. Glass can crack for a number of reasons, generally due to excessive heat or long term use. The customer can purchase replacement glass online, which they can install themselves. We charge a call out rate and hourly rate.
  • Fire Brick Replacement – We do not cover fire bricks in our quotes. Fire bricks inside the stove take the punishment from the heat and serve a vital role of protecting the body of your woodburner. The customer can purchase replacement fire bricks online, which they can install themselves or request a quote from us for this work. We charge a call out rate and hourly rate. We suggest you replace any broken firebricks as soon as possible.
  • Slate Hearths – Slate is a natural material and can contain hidden defects such as cracks, which only come to light after long term usage. Hearths are bedded on sand and cement where appropriate, but the heat from the stove or customers standing on hearth may result in damage. We will only replace slate hearths free of charge up to 12 months after installation date. After this date we are happy to quote to replace hearth and reinstall stove. We are always happy to work with customer to resolve any issues.

Guarantees:

All customers will benefit from a full guarantee on workmanship for a period of 12 months. Guarantees on materials run in accordance with manufacturer’s warranty periods where applicable. Our guarantee covers all new work and new materials used in construction or repairs, but does not guarantee the integrity of any existing structures, materials or decorations. In the event of a failure beyond the guarantee period I will be happy to investigate the cause and negotiate a solution to the problem without delay and carry out any agreed repairs as soon as possible. Charges may apply for remedial work carried out beyond guarantee dates or to items not covered by my guarantee.

Obstructions or bird’s nests:

It is illegal for a bird’s nest to be removed between April and September during the nesting season in accordance with the The Wildlife and Countryside Act 1981 https://www.rspb.org.uk/birds-and-wildlife/advice/wildlife-and-the-law/wildlife-and-countryside-act/  If a bird’s nest is found during these months I will arrange to come back at a later date, a call out charge may be incurred which can be added to the account when I return to remove the nest or paid on the day.

Certificate of sweep:

On completion of sweep you will be issued with a certificate, you may require this should your insurance company ask for it.

The certificate does not guarantee your chimney is safe for use, it tells the insurance company that a sweep has been carried out and as much soot/ debris has been removed as possible. It does not tell you the integrity of your chimney.

Cancellation of Sweep:

I understand that there may be times where a cancellation is unavoidable, however I ask that you give me as much notice as possible. I give each of my customers time slots and if I have not been informed that you cannot make the appointment, I may not be able to offer the slot to another customer, therefore incurring a loss of income. If this is the case I may charge up to 100% of the cost of the sweep.

Miscellaneous:

It is the responsibility of the customer to remove any items in the area before I  sweep, although I take great care for my customers property, I do not take responsibility for any damage. Plastic  sheeting will be used to protect the surrounding areas and sweep sheets will be used to cover the fireplace.

Any soot collected from the sweep will be left with the customer for disposal.

Problems that may occur:

While great care is taken to avoid damage to property, responsibility cannot be held by myself for poorly maintained Chimney stacks, loose or broken chimney pots, cowls, fireplaces or any other part of your installation. As much information prior to sweep would be useful such as last sweep, age of any installation or any other known problems. It is also useful to know who installed the open fire/ Stove prior to sweeping.

Sometimes installations have been undertaken by someone who is not legally qualified to install and therefore could throw up various issues. I will do my best to advise you of rectifications that can be made, however it is not always possible for me to sweep if no access has been made.

I do not take responsibility for any issues that occur during the sweep that had not been made aware of to me or which are not obvious at the time of the sweep. Should damage occur advice will be given where possible on how this could be rectified.

It is advised that your chimney is swept at the very least once a year depending on usage, build up of creosote or tar can severely damage your liner or chimney if it is not swept regularly. As much care as possible will be taken to remove this.

We reserve the right to add to and /or amend our Terms and Conditions of trading without giving prior notice